Returns and Exchanges
General: All returns must be postmarked no later than 14 days from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material.
Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us; and, are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge at ground frieght rate.
Incorrect Size: No charge for exchange for items that we stock: we will exchange customer orders that do not fit, if the customer requests the same item in a different size from our inventory. Customer pays all shipping charges.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost or damaged during return shipping.Do not mark, write, tape or deface original package that has the part label on it. Include a copy of the authorized return number on a post card enclosed inside the return package.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
Send exchanges and returns to:
Waynesville Cycle Center
18999 Great Smoky Mountain Expressway
Waynesville NC 28786
